How does the settlement take place when changing your package?
When you want to change the package from your Futy account, the previously paid amount is automatically settled. Below we explain exactly how this settlement occurs.
At the time you are in the process of changing your package, you will be shown a summary of the charges before you have to pay. When you press "Pay Now," you will see a breakdown of the settlement:
In this example, on 08-06-2023 the customer has paid the Starter package, €181.50 incl. VAT, for one year. Now on 18-08-2023 the customer wants to upgrade to the Standard package. This costs €363.00 incl. VAT for one year.
08-06-2023 is the start date of his subscription, this also remains the renewal date. Because of this, the upgrade is paid first until the next renewal date. The previous amount paid until the next renewal date will be deducted from this as credit.
So at 'Pay now' the calculation looks like this:
The Standard package from 18-08-2023 to 08-06-2024 (€242.18)
Minus the credit already paid for the Starter package (€146.12)
So €242.18 - €146.12 = €146.92
At the next renewal, on 08-06-2024, the Standard package will again be billed just per year. Press the arrow to return to the payment screen
Then press "Proceed to pay" to change the package.
Press "Pay €146.92"
Your subscription has now been adjusted to the desired package 🎉
